Conditions of Use


The following terms and conditions apply to all orders for the purchase of goods from Off-Mandrel

You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.

TRADING
Off-Mandrel

29 Westcraigs Road

Blackridge

Bathgate

EH48 3AQ

PURCHASING
The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. If the item that you have ordered is unavailable, we may from time to time offer a substitute that is of equal or greater value and quality to the original item. If you are not entirely happy, you may return the substitute product.

As we are continually improving the design of our products, some product specifications may vary slightly from descriptions on this website.

When you submit your order you are allowing Off-Mandrel to use your personal details to fulfill your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.

DELIVERY
Post and Packing to addresses in the
UK are charged according to your choice of carrier from those presented in the shopping cart. For deliveries to EU countries, please contact Off-Mandrel who will be able to advise you, where delivery is possible, about the cost and estimated delivery time. We do not deliver to P.O. boxes.

Orders placed after mid-day may not be shipped until the next business day. Delivery within mainland
UK is normally within three to five working days of receipt of your order, however, please allow five working days before querying a non-delivery. Delivery to Northern Ireland and UK offshore islands may take longer. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

SATISFACTION GUARANTEE
Off-Mandrel offers a no-quibble return policy. Should you be less than delighted with any item you buy from us for any reason, let us know within 30 days of delivery, and we will be pleased to offer you a replacement or a full refund.

DAMAGED/FAULTY GOODS
The goods that we supply are guaranteed to be durable and reliable. In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund.

To return a product, please contact us on 07753 612599 and we will advise you on how to return the goods. Alternatively write to:

Off-Mandrel (Returns)
29 Westcraigs Road

Blackridge

Bathgate

EH48 3AQ

Your statutory rights are not affected

ORDER CANCELLATION
AND AMENDMENTS
So long as you let us know within 30 days of delivery, you may return the whole order, or an individual product, in its original packaging and condition for a full refund.

Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for us to refund your money.

To arrange a return, please telephone us on 07753 612599, or write to the above address.

COPYRIGHT
The contents of this site are the property of Off-Mandrel, and are protected by the
UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of this website, without the prior permission of Off-Mandrel, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

DISCLAIMERS
Off-Mandrel provides this website on an "as is" basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it. This includes, without limitation, warranties of merchantability and fitness for purpose. Off-Mandrel does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.

COMPANY DETAILS & ADDRESS
Off-Mandrel

29 Westcraigs Road

Blackridge

Bathgate

EH48 3AQ

 

For any queries or complaints about goods or services, please contact us on 07753 612599,
or email info@off-mandrel.com or write to the above address.

OFFICE HOURS
10 am to 5.00 pm - five days per week.

DATA PROTECTION
We protect your details as required by UK Data Protection Act 1998 and subsequent legislation. We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity.

We advise you to print and keep a copy of these terms and conditions for your records.

Off-Mandrel

29 Westcraigs Road

Blackridge

Bathgate

EH48 3AQ

 

 

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